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Support Centre

How can we help?

Browse the knowledge base or raise a ticket. Support hours: Monday–Friday, 9am–6pm.

Knowledge base

Analytics

Power BI access and licensing basics

Who needs which licence, and how to review it.

Databases

Preparing for a database migration

A short checklist to complete before we begin a migration.

Getting help

How to raise a support ticket

What to include so we can resolve your issue quickly.

Hosting & domains

Domain renewals, DNS and SSL certificates

How domain, DNS and certificate management works for hosted clients.

Security & privacy

How we protect your information

Our approach to confidentiality and data handling.

Raise a support ticket

Describe the issue and we'll respond by email. You'll receive a reference number straight away.

Please don't include passwords or sensitive personal data in the description.